General Questions
1. What resolutions does the dashcam support?
It supports 4K Ultra HD (3840x2160) and 1080p Full HD. You can
switch between resolutions via the settings menu or companion app
to optimize video quality or storage space.
2. Is the dashcam easy to install?
Yes! The dashcam is designed for plug-and-play setup. It includes a
suction cup mount, adhesive bracket, and a USB car charger. No
tools or technical expertise required—attach it to your windshield,
connect to the 12V-24V power outlet, and start recording.
3. Does it work at night or in low-light conditions?
Absolutely. The built-in infrared night vision and HDR technology
ensure clear footage in darkness, backlit scenarios, or tunnels by
enhancing contrast and reducing glare.
Storage & Performance
4. What microSD card size is recommended?
The dashcam supports up to 256GB microSD cards (not included). For
4K recording, we recommend a Class 10 or U3 card to handle
high-speed data writing.
5. How does loop recording work?
Loop recording automatically overwrites the oldest footage when the
storage is full. Critical files (e.g., collision-locked videos) are
saved in a protected folder and will not be deleted.
6. Can I use the dashcam while parked?
Yes. Enable 24/7 parking mode with motion detection and time-lapse
recording. The dashcam activates when it senses movement or impacts
near your vehicle. Its low-power mode prevents battery drain.
Features & Connectivity
7. How does the G-sensor and emergency lock function work?
The built-in G-sensor detects sudden collisions or impacts. When
triggered, it automatically saves and locks the current video clip
to prevent overwriting, ensuring critical evidence is preserved.
8. Can I view footage on my phone?
Yes! Use the Wi-Fi/App connectivity to stream, download, or share
videos directly to your smartphone. Adjust settings, format the SD
card, or replay incidents in real time.
9. Is the dashcam compatible with all vehicles?
It works with any 12V-24V vehicle (cars, trucks, SUVs). For
motorcycles, we recommend purchasing an optional waterproof casing
(sold separately) to protect against weather.
Troubleshooting & Support
10. Why is my dashcam not turning on?
Check the power cable connection to the car charger or USB port.
Ensure the vehicle’s ignition is on. If issues persist, try a
different power outlet or contact customer support.
11. Why is the video blurry or distorted?
Clean the lens gently with a microfiber cloth. Ensure the
windshield is free of obstructions (e.g., dirt, fog). If using 4K
mode, verify your SD card meets speed requirements.
12. How do I update the dashcam’s firmware?
Firmware updates are released periodically for performance
improvements. Download the latest version via the companion app and
follow the in-app instructions.
Warranty & Returns
13. What is the warranty period?
The dashcam comes with an 18-month warranty covering manufacturing
defects. Contact our support team with proof of purchase for
assistance.
14. Can I return the product if I’m unsatisfied?
Yes! We offer a 30-day hassle-free return policy. Refer to the
terms on our website or contact support for details.
